Contact Us
This is the place to reach the editorial team behind Canadian Sportsbooks. Whether you have spotted an error in one of our live betting reviews, want to tell us how a payout actually went, or have a question about how in-play odds work at a particular sportsbook, we read every message that comes through projectdemocracy.ca.
One thing to be clear about first: we are an independent comparison site, not a sportsbook. We do not hold accounts, process deposits, settle bets or release withdrawals. If your bet was voided, your balance looks wrong or your verification is stuck, the operator's own support team is the only party that can resolve it — see the section below on how to escalate that properly.
What to include so we can actually help
Vague messages get vague answers. A useful message to our team usually has four things in it:
- The sportsbook's name, exactly as it appears on the site you used.
- What happened and when — dates matter, especially for live betting disputes where odds move second by second.
- Amounts in C$ where relevant, plus the payment method involved (Interac, card, bank wire, voucher or crypto).
- What you have already tried — a support ticket number, a chat transcript, an email reference.
Never send us passwords, full card numbers, or copies of your ID. We do not need them and we do not want them. If we ask you to confirm something, it will only ever be details you have already chosen to share.
The kinds of messages we get most
| Your message is about | Can we help? | Best route |
|---|---|---|
| A factual error in one of our reviews | Yes | Send the page and the line you think is wrong |
| Your experience with payout speed or in-play limits | Yes — it feeds our ratings | Tell us the operator, method and rough timeline |
| A pending withdrawal or locked account | No | The sportsbook's support, then its licensing body |
| Bonus terms you find unclear | Partly — we can explain typical terms | Ask us, but confirm with the operator in writing |
| Gambling harm or self-exclusion | We can point you onward | See our responsible gambling guidance |
| Commercial or partnership enquiries | Yes | Say clearly it is a business enquiry in your first line |
How we make money, stated plainly
Canadian Sportsbooks earns commission when a reader signs up through some of the links on this site. That funds the research. It does not buy a position, a rating or a kind sentence. Every operator we list is capable of being marked down, and our write-ups include limitations for all of them — including the ones at the top. If you ever think a review reads like an advert, that is exactly the sort of message worth sending us.
Sportsbooks readers ask about most
Our inbox skews heavily toward a handful of operators, mostly because they sit at the top of our live betting comparisons. Here is where we stand on the three we field the most questions about.
Instant Casino
Instant Casino leads our list at an editorial rating of 10.0, largely because its combo-bet pricing is the most relevant thing on this site to in-play bettors who build multis as a game unfolds. The headline is up to 40% extra on combo bets — note the "up to": the uplift scales with the number of legs and the qualifying markets, so a two-leg NHL parlay will not see anything close to the top figure. Read the promotion terms before you assume a boost applies to a live-built selection.
Limitation worth knowing: boosted combo promotions tend to push bettors toward longer, lower-probability tickets. That is the mathematics of the product, not a flaw in the operator, but it deserves stating. Reader messages about Instant Casino most often concern which markets qualify for the uplift, and that is a question only the operator's terms can settle definitively.
Ivibet
Ivibet sits at 9.9 and appears here because its sportsbook side is genuinely broad rather than a bolt-on to a casino. Readers contact us about its sport bonus up to €150, and the common confusion is the currency: the offer is advertised in euros, so the C$ value you actually receive depends on conversion at the time you claim. If you want to avoid conversion entirely, ask their support whether a CAD-denominated account is available before you deposit.
Limitation: euro-denominated promotions are awkward for Canadian bettors tracking rollover in C$, and conversion can quietly eat into the value of a bonus. Wagering requirements attach to this offer — confirm the rollover multiple and the minimum odds per leg, since live bets below a minimum price often do not count toward turnover.
Betninja
Betninja is rated 9.6, and it is the operator readers write in about most for bonus-size reasons. The advertised welcome offer up to $2,500 plus 100 free spins is a headline maximum, not a typical award: you would need to deposit at the top of the range to see the full figure, and the free spins component belongs to the casino side rather than the sportsbook. Treat the two halves separately when you read the terms.
Limitation: large-maximum welcome offers usually carry proportionally large wagering requirements, and the spins portion is unlikely to help anyone here for in-play markets. If your interest is strictly live betting, a smaller sports-only bonus with lighter rollover is often better value than a large mixed package.
Others in our comparison
| Sportsbook | Rating | Headline offer |
|---|---|---|
| Skycrown | 9.5 | 450% welcome bonus |
| 5bet | 9.3 | C$45 free bet for C$30 staked |
| WSM Casino | 9.2 | 200% deposit bonus up to $25,000 + 50 free spins |
| DisCasino | 9.0 | 200% up to 10,000 USDT + 10% cashback |
| CoinPoker | 8.8 | Up to 40% extra on combo bets |
| VegasHero | 8.8 | 100% bonus up to 200 USDT |
| Wintino | 8.6 | 100% up to $150 |
Every figure above is a maximum advertised by the operator and carries its own qualifying deposit, minimum odds and wagering conditions. Where an offer is quoted in USDT or euros, the value you see in C$ depends on conversion. Ratings are our editorial assessment, not customer review scores.
Money questions we can answer generally
We cannot check your specific transaction, but we can explain how the mechanics usually work for Canadian bettors, and that resolves most of what arrives in our inbox.
- Deposits — Interac is the most familiar route for Canadians and typically credits immediately. Bank cards are widely accepted but can be declined by Canadian issuers on gambling merchant codes. Bank wire is slower and better suited to larger amounts. Voucher and player-transfer options exist at some sites.
- Crypto — usually the fastest way in and out, with network fees rather than operator fees, and with the currency risk sitting with you. Several of the offers above are quoted in USDT for exactly this reason.
- Withdrawals — the operator's internal approval step is almost always the slow part, not the payment rail. Weekend requests commonly sit until the next business day.
- Fees and limits — minimum and maximum withdrawal amounts, per-week caps and any processing fee are set by each operator and change. Check the cashier page before you deposit, not after you win.
- KYC — expect to verify identity and address before a first withdrawal. Doing it early is the single most effective way to avoid a delayed payout.
If an operator has missed its own stated withdrawal window, contact its support in writing, keep the ticket reference, and tell us afterward. Repeated reports change how we rate payout reliability.
What these sites actually offer beyond live betting
Readers often write in surprised that a sportsbook they joined for in-play NHL markets also has a poker room or a live-dealer floor. Most of the operators we cover run several product lines from one wallet:
- Sportsbook — moneyline, point spread, totals, futures, parlays and same-game parlays, plus player and game props, across NHL, NFL, NBA, MLB, soccer, golf and MMA.
- Live and in-play betting — prices repriced during play, with cash-out and live parlay building where supported. Bet acceptance delays and reduced limits are normal here.
- Casino and live dealer — slots and table games, which is where most "free spins" components of a welcome package apply.
- Racebook — horse racing pools at some operators, priced and settled differently from fixed-odds sports.
- Poker — a separate room at operators such as CoinPoker, with its own rake and promotions rather than sportsbook rollover.
Bonus funds rarely move freely between these sections. A sports bonus usually has to be cleared on sports markets, and casino play often does not count toward it.
Legal standing, eligibility and where we cannot advise
The sportsbooks featured on Canadian Sportsbooks accept players from across Canada and operate under international licences. They are not licensed by a Canadian provincial regulator, and an international licence is not approval by any Canadian government body. Offshore betting sits in a grey area for Canadian bettors, and the practical consequences differ by province and territory — Ontario in particular runs its own regulated market alongside it.
Minimum age is 18 or 19 depending on where you live, and the operator will enforce its own minimum during verification. We cannot give you legal advice about your province, and we will not pretend otherwise; if your situation genuinely turns on the law, speak to someone qualified locally. Our terms and conditions set out the limits of what this site publishes, and our editorial background explains who writes it.
Corrections, complaints and how we handle them
Corrections are the messages we most want. Offers change, terms get rewritten and payout behaviour shifts, and a reader on the ground often notices before we do. When you flag something, we re-check it against the operator's own published terms and update the page if it does not hold up. We will not remove an accurate criticism because an operator asks us to.
We aim to reply to genuine reader questions within a few business days. Business and partnership enquiries are handled separately and more slowly. Anything describing gambling harm gets prioritised, and we would rather point you to support and self-exclusion options quickly than debate a review with you.
Before you write to us
A short checklist that saves everyone time: confirm the issue is with us and not the operator; check the review page itself, since terms and limitations are usually stated there; gather your dates, amounts in C$ and ticket references; and keep the message to what you actually need answered. Do that, and you will get a straight reply from a person rather than a holding response.
Last reviewed by Cole Barrett on Sep 29, 2026. If something on this site is out of date, telling us is the fastest way to fix it.